Thank you for shopping on We appreciate your business.

We understand your purchase may not be exactly what you need or expect. In this unlikely event, we invite you to take a closer look at our return & exchange policy:

Returns (undamaged) with original receipt

Ship back the product to us in original condition - within 30 days of purchase and we will provide you with a full refund (not including shipping). For health and safety reasons, and to protect our suppliers’ efforts in manufacturing quality products, we only accept returns that are in original, unopened, undamaged, and unmarked condition.

Please email to initiate a return.

If eligible, your refund will be processed on the original payment method you used for the purchase. For credit card payments it may take up to 5 to 10 business days for the refund to show up on your credit card statement.

If the product is damaged in any way, or if you have initiated the return after 30 calendar days have passed since you’ve received the product, you will not be eligible for a refund. Feel free to contact our customer service team if you have any questions at or call +1 (901) 445-9455.

Damaged and Defective Products

If the product is damaged or defective, please contact us at and we will make it right! 

Frequently asked question

We offer a discounted shipping rate and very good discounts on DAYES Coffee for Epoch Times account holders. Simply email us at proof of your Epoch Times account and we will be happy to send you a discount code.

Visit our shipping and delivery page for more information.

Yes we certainly are a registered USA company. Rest assured you are not purchasing from an overseas store. All our products are shipped from the USA.

We would love to hear from you. Email us a bit about your product at

We are happy to help you place orders over the phone. Call us at 901-445-9455 and we we can give you a hand.